FAQs
Just click here, add the subscription package you want to the cart and checkout. You'll then be included in the next shipment batch.
For the monthly subscription it is £20.95 per month. Unless you have a 3,6 or 12 month prepaid subscription then the boxes are discounted.
Yes, of course. You can cancel at any time by logging into your account and clicking 'Manage Subscription'. You can then just click 'Cancel' under the active subscription you want to stop. If you have a prepaid subscription you will still receive the Scrawlrboxes for the period you paid for but your subscription will not renew. Please note : If your order has been processed and is with our warehouse, we cannot amend or cancel your order.
It's a surprise! Part of the excitement of ScrawlrBox is that you never know what's going to arrive. All I can say is, we make sure each box is filled with things we know you’ll love.
That's a good question, we aim to have about 6 premium items in each box but depending on the cost of the items there may be slightly more or slightly less. But we do guarantee that each month we make sure the contents of the box is worth more than the price you pay for the subscription.
We aim to ship between the 15th- 20th of the month. We like to send all the boxes at the same time so that everyone gets their boxes at the same time and the mystery is kept as long as possible.
You can use a debit card, credit card, gift card or Paypal for any purchase on our website.
We have a cut-off date of the 5th of the month to ensure we have enough time to pack and ship the boxes. Purchases made after this date will be added to the subscriber list for the next month's shipment.
Yes, please contact us on support@scrawlrbox.uk to change payment dates.
Renewals will happen on the 1st of the month after your initial subscription purchase.
1. Sign into your account
2.Go to ‘My Account’
3.Then click on ‘ Manage subscriptions’
4.Then click on 'Edit order schedule'
Press the skip button for this month or the following month.
PLEASE NOTE: If you have skipped recently or too much it will not allow you to skip again, in this case please contact support@scrawlrbox.uk for assistance
As many times as you need, however if you feel like you need to pause your subscription but don’t want to cancel, don’t hesitate to contact us at support@scrawlrbox.uk
Yes, but if it is after the cut off it will be processed as the next month’s box.
Yes!! We are based in the UK, but want boxes to be available to everyone. You will be able to pay the additional postage at checkout to cover international shipping.
Delivery within the UK is FREE! All international subscribers will be charged an additional fee to cover shipping costs.
To change the shipping address of your subscription, you can do this by going to your account and changing the SHIPPING address. Please make sure that your shipping address is always up to date and that you change it before the subscription renews!
Please note that once your subscription has renewed, you won’t be able to change the address for that month’s order. In this case, please reach out to our customer support team so that we can change the shipping address for your renewal order.
If you’re unsure about whether or not you’ve changed it correctly, please contact us and our team can double check so that we make sure your order will go to the correct location. As soon as your label gets sent to our warehouse, it will be impossible to change the address – so please make sure that you inform us about your address change as early as possible!
You will receive an email notification as soon as your box has been shipped.
From the dispatch date, it usually takes:
UK : 3-5 working days
EUROPE: 1-2 weeks
USA: 2-4 weeks
AUSTRALIA/NEW ZEALAND: 3-4 weeks
ROTW: 3-4+ weeks
Not yet, but we are working on
If your order is not with you within the allotted time (Please see shipping times) then please contact us at support@scrawlrbox.uk.
EU customers: No, we use what’s called an IOSS number. This is used to electronically check all due tax has been paid, which you do as part of the purchase price. The only caveat being is you spend over €150 then we are unable to pay the VAT and any charges will be added on import.
Other International Customers: Generally no, for most countries are monthly subscription is under the import value of the country and no fee's will be charged. It is worth checking your import duty limit though as if you order over this amount an import customs fee may be added to your package.
We mostly use Royal Mail but this can vary between countries.
You will be billed as soon as you start your subscription. After that initial billing day, renewals will happen on the 1st of the month your next renewal is due.
1.Sign into your account
2.Go to ‘My account’
3.Then click on ‘Manage subscriptions’
4. Then go to ‘Billing information’
Please note if you are using Paypal for your subscription you will have to update your details on their website.
Please read our refund policy here for information about getting a refund
Cancelling your subscription only stops the subscription and prevents any more payments being taken. You will still be sent any boxes you had previously paid for before cancelling. If you would like a refund please get in touch (before any boxes ship) and we will stop the shipment and process the refund for you.
Our past boxes are available to purchase from our online shop.
If you go to the bottom of the Scrawlrbox website you will see a button that says ‘contact’ which will take you to the page where you can contact us.
Usually within 24 hours, but we aim to respond within 48 hours. Please note the times may vary during busy periods.
Email an example of your best work to collab@scrawlrbox.uk, then we’ll take a look and get back to you as soon as we can.
We are happy to hear from any suppliers of art supplies or anyone that has a great idea for items to put inside the next box. Just drop us a line at supply@scrawlrbox.uk and we’ll get back to you as soon as we can
Yes, we have a Scrawlr Gift Card option. You can choose the gift amount you want to send and include a personal message, then we will send an email with the gift card, your message and instructions on how to redeem the value of the card to the lucky recipient. They can then spend their gift card on whatever they choose in store.
If you find that your query or question is not resolved by the FAQ or if you have any suggestions or just fancy saying hello, please contact us at support@scrawlrbox.uk