FAQs

Just click here, add the subscription package you want to the cart and checkout. You'll then be included in the next shipment batch.

How much does the subscription cost?

Every month the box will be the same price, £15.

Do you ship worldwide?

Of course! We are based in the UK, but want boxes to be available to everyone. You will be able to pay the additional postage at checkout to cover international shipping.

Will there be a delivery charge?

Delivery within UK is FREE! All international subscribers will be charged an additional fee to cover shipping costs.

How does the GIFT option work?

If you want to buy ScrawlrBox for someone as a gift just click the gift option, fill out the details in the pop-up and add a personalised message. On the date you choose, an email will be sent to that lucky person with a link to claim their gift (note: No boxes are sent until the gift is claimed). Make sure you input the correct email address for the recipient of the gift. You will be notified once your gift has been claimed.

What art supplies will be in the box?

It's a surprise! Part of the excitement of ScrawlrBox is that you never know what's going to arrive. All I can say is, we make sure each box is filled with things we know you’ll love.

How many items will be in each box?

Thats a good question, we aim to have about 6 premium items in each box but depending on the cost of the items there may be slightly more or slightly less. But we do guarantee that each month we make sure the contents of the box is worth more that the price you pay for the subscription.

Why the cut off date?

We have a cut-off date of the 10th of the month to ensure we have enough time to pack and ship the boxes. Purchases made after this date will be added to the subscriber list for the next months shipment.

What date are the boxes shipped each month?

We aim to ship around the 17th of every month. We like to send all the boxes at the same time so that everyone gets their boxes at the same time and the mystery is kept as long as possible.

How long until I get my box?

You will receive an email notification as soon as your box has been shipped. From the dispatch date, it will take about 2-3 days to arrive in the UK, 5-7 days to Europe, 7-10 days to the US and 10-14 days for most other international addresses (although harder to reach countries can take a little longer).

When will I be billed for my subscription?

You will be billed as soon as you start your subscription. After that initial billing day, renewals will happen on the 1st of the month your next renewal is due.

What's the difference between a gift and regular subscription?

They are the same boxes, the only difference is our gift subscriptions do not auto-renew, like the standard subscription. So, if you purchase a gift subscription the recipient will only receive the boxes you have purchased and you will not be charged again unless you place another order.

How do I become a Featured Artist?

Email an example of your best work to collab@scrawlrbox.uk, then we’ll take a look and get back to you as soon as we can.

How do I get my products in the next box?

We are happy to hear from any suppliers of art supplies or anyone that has a great idea for items to put inside the next box. Just drop us a line at supply@scrawlrbox.uk and we’ll get back to you as soon as we can.

Can I pay in Dollars/another currency?

We are based in the UK so our boxes are priced in £ (Pounds sterling) but your bank will make the conversion for you when you make the payment. For the latest conversion rates ask google.

Can I use Paypal to subscribe?

YES! We now have included Paypal in our payment options, so its even easier to subscribe.

Can I buy one box without signing up for a subscription?

There are two ways to go about this. You can either subscribe for a regular subscription and then once processed you can cancel it immediately. This will not affect the order you have just made, it will only stop any future boxes being charged. Or you can purchase a gift subscription, these are non renewing but will need to be claimed by the recipient before any boxes are shipped. A gift email will be sent on the date you choose for the recipient to then set up their account and claim the gift letting us know where to ship the boxes etc.

Can I buy a previous month's box?

Yes you can, but we do run a month behind. The current month's box is usually released for purchase a month after it has been sent to subscribers. We also can't guarantee that there will be boxes available after they have been sent to subscribers and once they are sold out we do not restock them. If you want to stay up to date with the supplies and you don't want to miss out on any boxes, you will need to subscribe.

If I buy a previous box, will I be signing up for a subscription?

No. When you buy a previous box it is a one-off purchase only. You will not be signed up for a subscription unless you subscribe.

Can I cancel my subscription?

Yes, of course. You can cancel at anytime by logging into your account and clicking 'Manage Subscription'. You can then just click 'Cancel' under the active subscription you want to stop.

If I cancel do I get a refund?

Canceling your subscription only stops the subscription and prevents any more payments being taken. You will still be sent any boxes you had previously paid for before cancelling. If you would like a refund please get in touch (before any boxes ship) and we will stop the shipment and process the refund for you.

Still can't find the answer you're looking for? Then get in touch and let us know - support@scrawlrbox.uk

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FAQs