Shipping Status
Updates for order shipments
Customers in the EU
Date: 27th Feb 2023
Unfortunately, the issue with the IOSS number has arisen again with the February'23/ #090 box. We are looking into a solution to this as we thought it was a one off but clearly something has gone wrong with the shipping process. We don't want to lose any of our loyal customers so if this happens to you, please get in contact with us at
support@scrawlrbox.uk and we will do our best to support you.
For all international customers - update 6
Date: 6th Feb 2023
Please see: http://www.royalmail.com/international-incident-bulletin for further updates on the cyber attack on Royal Mail and how it will affect international shipments.
Great news! They have started opening up their international export deport. So this means everything should be back to normal once the Feb'23 box hits. Also for the Jan'23 boxes, this was shipped via another courier last week for our international customers so it should be with you shortly! We are so sorry for the delay and any issues, hit us up at support@scrawlrbox.uk
For all international customers - update 6
Date: 2nd Feb 2023
Please see: http://www.royalmail.com/international-incident-bulletin for further updates on the cyber attack on Royal Mail and how it will affect international shipments.
They are making good progress with their current load of parcels. Still they ask us not to submit anything new.
For all international customers - update 5
Date: 31st Jan 2023
Please see: http://www.royalmail.com/international-incident-bulletin for further updates on the cyber attack on Royal Mail and how it will affect international shipments. It's looking like they are on their way to sorting it out thankfully!
For all international customers - update 4
Date: 25th Jan 2023
Please see: http://www.royalmail.com/service-update for further updates on the cyber attack on Royal Mail and how it will affect international shipments. Royal Mail are making good progress but are still unfortunately not taking on new exports.
For all international customers - update 3
Date: 23rd Jan 2023
Please see: https://personal.help.royalmail.com/app/answers/detail/a_id/12556 for further updates on the cyber attack on Royal Mail and how it will affect international shipments. Royal Mail are shipping letters and parcels they have with them already. They have asked no new parcels to be shipped at the moment.
For all international customers - update 2
Date: 19th Jan 2023
Please see: https://personal.help.royalmail.com/app/answers/detail/a_id/12556 for further updates on the cyber attack on Royal Mail and how it will affect international shipments. Royal Mail has stated they are now shipping letters only so hopefully parcels won't be too far behind!
For all international customers - update 1
Date: 17th Jan 2023
Please see: https://personal.help.royalmail.com/app/answers/detail/a_id/12556 for further updates on the cyber attack on Royal Mail and how it will affect international shipments.
For our EU customers:
Date: 16th Jan 2023
In regards to the last round of subscription boxes that were sent out- the December 2022- there was an issue with the IOSS number. We have found out why this month’s subscription boxes have been met with an extra charge, it seems like the Royal Mail (Our postal service) has not passed on the information correctly in regards to the IOSS number. The IOSS number is a number that shows that all fees have been paid as it is included in the purchase of the subscription. We are looking into this and we are sure this is a one time thing and the Scrawlrboxes going forward should not have this issue. We can only apologise for this and if you need an invoice or anything from us to contest this extra fee please let us know at support@scrawlrbox.uk.
For all international customers:
Date: 16th Jan 2023
The Royal Mail have asked us to suspend all tracked, tracked & signed and standard international shipments because of a cyber attack. This means that if you have placed an order or have a subscription with us, this will not be shipped until the Royal Mail says it is safe to do so. We apologise for any inconvenience or delay this causes and for more information about the situation please visit: http://personal.help.royalmail.com/app/answers/detail/a_id/12556
Hi!
Date: 16th Jan 2023
Please visit this page regularly for updates or important information regarding shipments from us!